GETTING STARTED
Q: How do I access the NSID Scheduler?
A: Log into your NSID account and navigate to My Tournaments and Leagues. Click Manage, then View to reach your league homepage. From there, click the Schedule button in the top right corner to open your scheduling portal.
Q: What is Schedule Home?
A: Schedule Home is your mission control for all things scheduling. It provides an instant overview of your event including dates, divisions, field availability, total teams, number of games scheduled, and games remaining to be scheduled.
Q: How do I share the schedule with coaches and parents?
A: From Schedule Home, you can copy a shareable link and send it to parents and coaches so they can easily access the scheduling app.
EVENT SETUP
Q: What can I configure in Event Setup?
A: Event Setup lets you configure all core event details including match duration, the earliest and latest times games can begin each day, and which days of the week games can be played.
Q: What is the Mode button in Event Setup?
A: The Mode button allows you to toggle the schedule between being prepared (in draft) and visible (published) to participants.
Q: How do I import a schedule?
A: Use the Import Schedule feature under Quick Actions to upload a CSV file containing all schedule information. The system will process and apply the data automatically.
Q: How do I add game locations?
A: You can upload game locations via CSV file. Each location can include specific instructions. You can also manually edit or delete locations from within the Event Setup area.
DIVISIONS & TEAMS
Q: How do I create and manage divisions?
A: In the Divisions section, you can add divisions manually or via CSV upload. Click the Edit button to modify a division, or the View button to see teams, pools, pool matches, and bracket matches.
Q: What formats of play are supported?
A: The NSID Scheduler supports round robin, bracket play, and hybrid formats. All structures are kept clear and organized within the system.
Q: How do I add a team to a division?
A: From the main Divisions page, click Add Team. You can enter the team name, display name, division, and pool assignment. Teams can also be added in bulk via CSV upload. You can also navigate to teams through the Teams section on the scheduler navigation toolbar.
Q: Can I manage individual team availability?
A: Yes. By clicking the eyeball icon on an individual division, you can manage teams within it — including sorting by pool, adding or removing teams, adding availability, setting block matching, and assigning a team to a specific pool.
SCHEDULING WORKSPACE
Q: What is the Scheduling Workspace?
A: The Scheduling Workspace is the heart of the system where directors build the entire event timeline. Games to be scheduled appear at the top of the screen, and you can drag and drop matchups into time slots. The schedule is automatically updated on game day live.
Q: How does drag-and-drop scheduling work?
A: Based on your matchup parameters, available games will appear at the top of the workspace. Simply drag a matchup and drop it into an open time slot on the calendar to schedule it.
GAME DAY & RESULTS
Q: What tools are available on game day?
A: Event Tools let you track live scores, update results, manage delays, and monitor activity all from one place.
Q: Do brackets and standings update automatically?
A: Yes. As results are entered, brackets update automatically, standings adjust instantly, and notifications are sent out to coaches and parents.
Q: How do I enter game results?
A: Click Results and Score Entry to enter the results of matchups. You can also click Standings to filter by division and view win percentage, total wins, losses, ties, points for and against, and point differential.
Q: Can I view bracket draw?
A: Yes. Click Bracket View to see both single and double elimination brackets for each division, displayed in both bracket format and list view.
Q: Can I make schedule changes during game day?
A: Yes. The Live Schedule feature allows you to make changes and updates on the fly during game day as needed.
MESSAGING
Q: How do I send messages to teams and participants?
A: Use the Messaging feature to communicate with everyone involved in your event. Choose to send your message as a text, an email, or both.
Q: Who can I send messages to?
A: You can send messages to all teams, individual teams, or specific groups such as directors. You can also open a team to message individual coaches or parents directly.
Q: How do I compose and send a message?
A: Write and format your message in the message text box, then click Send. Your message will be delivered instantly to all selected recipients.
SUPPORT
Q: What if I need help using the scheduler?
A: NSID offers live chat support available anytime, with real agents ready to answer questions and support you every step of the way.
Still have questions? Our live chat support is available anytime.