Is my information and documents uploaded to NSID secure?
While it’s challenging to claim absolute network security, we remain committed to safeguarding your data through ongoing security enhancements. Following athlete verification, we routinely delete verification documents, retaining only waivers for compliance. Our data protection strategy includes AWS cloud hosting and a robust firewall. Furthermore, our website is fortified with an SSL Certificate. Notably, all credit card data is securely stored with Braintree, a subsidiary of PayPal, renowned as an industry-leading merchant processor.

How do I contact National Sports ID for customer support?

You can reach our customer support team by:

• Submitting a support ticket here: https://www.nationalsportsid.com/contact/
• Send an email to admin@nationalsportsid.com
• Or use our live chat at the bottom of the NSID website.

What if I receive an error message “CSRF token is invalid” during registration?
This usually means there is a browser issue like a firewall or plugin that is preventing the registration process. The best solution for this is to try a different browser when registering and that should do it. If not please contact our LIVE HELP on our website.

What is an NSID?
An NSID is a document that will prove you are the athlete you say you are. It will verify the sports you play, the teams you play for, your age and what city you live in. Your Sports ID will be accessible on your mobile phone or can be printed out so you can present it at league or tournament games.

How do we verify athletes’ documents?
National Sports ID has a team of analysts who carefully and thoroughly inspect all documents, as well as perform a series of checks on the information submitted. If a document is found to be counterfeit then National Sports ID will suspend the account(s) involved and notify the necessary parties. JUST DO NOT CHEAT AND YOU WILL BE ISSUED A SPORTS ID.

How long is a verified NSID good for?
NSID is a subscription and a verified ID is good for 365 days from the day it is verified. BUT as long as your subscription stays active then the NSID will renew automatically so there is no need to upload player documents again.

Why is NSID a subscription with auto-renew?
We feel auto-renew is the best way to assure that players NSID’s do not become invalid in the middle of a tournament or league. Since there are events every weekend you will never have to worry about the player’s Sports ID becoming invalid or ever having to get him or her verified ever again, as long as the subscription is active.

Why do I have to pay for verification?
All the materials you are sending have to be thoroughly verified. While it may seem to be fairly easy, the process requires us to employ a team of analysts who have appropriate knowledge and experience. Our services are built to the highest possible standard and such – unfortunately – cannot be maintained for free.

What information is displayed on my son or daughter’s public sports id?
We have made sure to take off any information that would be considered private like a school name, date of birth and city the athlete lives in. The sport id just shows the athlete’s picture, current grade and verified age.

What happens if I give false information or a fake document?
If a document is found to be counterfeit then National Sports ID will suspend the account(s) involved and notify the necessary parties. JUST DO NOT CHEAT AND YOU WILL BE ISSUED A SPORTS ID.

Can players and teams be viewed to see if they are verified or not?
You can search for teams to see if they are verified by NSID or not. You can do this by logging into your Dashboard > Search > Teams. Athletes cannot be searched individually on our system to protect their privacy.

What payment options are offered for parents to sign up?
NSID accepts all major credit cards.

What are the Sports ID cards used for?
A Sports ID is used to verify a youth athlete’s age/grade so leagues and tournaments know their eligibility for their events. NSID replaces having to bring a birth certificate, passport, state id, report card, or other school documents to prove age and/or grade for a youth sports event. 

How do I get my child a verified Sports ID?
National Sports ID will issue your son/daughter an approved Sports ID as long as you follow the instructions and process which you can learn all about by clicking here: Get My Child Verified

How do I know my payment info is secure?
NSID is a secure site and our payment gateway is Braintree (PayPal product), which is the most secure financial transaction in the world. All financial information is stored in Braintree (PayPal).

How much is a Sports ID?
A Sports ID is just $10.00 per 365 days.

How do I get my team verified?
National Sports ID will issue a team verification once ALL players who are a part of your team have all been verified. You can learn exactly what you must do to invite your players and help them get verified by clicking here: Get My Team Verified

Can a coach register players without sending invites to his/her parents?
Yes. Coaches who have teams can create accounts for his/her parents and players, upload player photos and documents, pay for the team players and submit them all for verification. Coaches can learn how to do that here: How a Coach Registers Players

Can I pay for my entire team or other players’ Sports ID’s?
Yes. You can do this by using the Add/Verify Players Function in your Team. You can get there by going to Manage Team > Add/Verify Players. Once you enter your player’s information and documents you will see a link VERIFY ALL  and you can click that and pay for each player or all at the same time.

If I am registered as a Coach in NSID can I also be a Parent?
Yes. All you have to do is go to your Account or Edit Your Profile and scroll to the bottom. You will see a button called Enable Parent. This will give you the ability to switch between your coach and parent account, which you can do at the top of the screen Switch to Parent. You can learn more by clicking: How to be a Coach and a Parent

If I am registered in NSID as a Parent can I also be a Coach?
Yes. All you have to do is go to your Account or Edit Your Profile and scroll to the bottom. You will see a button called Enable Coach. This will give you the ability to switch between your parent and coach account, which you can do at the top of the screen Switch to Coach. You can learn more by clicking: How to be a Parent and a Coach

Are Background or Criminal Checks guarenteed to be accurate?
No. Background checks rely on public records and may not be fully comprehensive. NSID does not guarantee their accuracy and does not interpret the results.

Do we get a physical Sports ID card?
The Sports ID is designed to be a virtual ID card used mainly on mobile devices, however, you can print one out and have a physical card as well by visiting your sports id and clicking the Print button at the top of the id. Learn how here: How to Print My Child’s Sports ID

How do I sign a waiver for my child?
Parents can e-sign waivers for their children as long as they are joined to his or her team. Once your child is joined to his or her team a pop-up will appear prompting the parent to sign the waiver online. Learn how to e-sign waivers here: How to E-Sign a Waiver.

How do I upload a physical, utility bill or any other additional document required for my child?
Parents can upload physicals or other requested documents for their children as long as they are joined to his or her team. Once your child is joined to his or her team the Roster Data form will pop up prompting the parent to upload a physical or other requested documents. Learn how to upload player physicals or documents here: How to Upload Player Physicals.

What are the benefits of having a National Sports ID?

A National Sports ID provides a number of benefits for youth athletes, including:

• Verified proof of age and grade.
• Legitimacy as a youth athlete.
• No need to carry age/grade verification documents.
• Promotion of fair play in youth sports.

How can I reset my password if I forget it?

You can reset your password here: https://www.nationalsportsid.com/resetting/request

• Select if you are a Parent, Coach, or Player.
• Type the email address that you used to register your account.
• Click on the little magnifying glass icon to look for the account.
• When you see the RESET PASSWORD option turned blue, click on it and you’ll receive the link to your email address to set up a new password.

How do I upload the required supplementary documents, such as school verification and physical forms?

Upload additional required documents like Physical and School Verification forms like this:

• Login to your NSID account.
• Click Switch Account.
• Select which Child or Act as a Child.
• Roster Data Form will pop up.
• Fill Out the form.
• Then scroll down to upload each document on designated slots.
• Click Submit.

What are the eligibility requirements for a National Sports ID?

The eligibility of teams and players will depend on the specific requirements set by the tournament or league they wish to participate in.

How long does it take to verify a National Sports ID?

Typically, it takes anywhere from a few minutes to a few hours from when all documents are submitted for the verification to be processed. Shortly, you will be notified via email if the athlete is verified or rejected.

Can the player use the NSID to join multiple tournaments or leagues?

Absolutely! As long as your NSID is active and you meet the eligibility requirements for the specific event you want to join.

What is NSID coach verification?

NSID coach verification is a process that allows organizations to verify the identity, background check and qualifications of coaches who are working with youth athletes. This process helps to ensure that coaches are who they say they are and that they have the proper training and qualifications to work with youth athletes.

To learn more please click here: How does Coach Verification work?

How does NSID coach verification work?

NSID coach verification is a two-step process. In the first step, coaches must create an account on the NSID website and provide their personal information, including their name, date of birth, and contact information. In the second step, coaches must submit a copy of their driver’s license or other government-issued ID and a Coach Certification required by the tournament they are joining, Or an NSID Background Check. Once the ID is verified, coaches will be issued a verified coach NSID.

To learn more please click here: How does Coach Verification work?

Who is required to undergo NSID coach verification?

A Coach will undergo NSID verification if required by the organization if they wish to participate in. However, we strongly encourage all coaches to secure a verified NSID, as they build their coaching credibility with the help of our review and coach certification validation process. Or if in case a coach participates in a certain event that may require such.

What are the benefits of having an NSID-verified coach status?

NSID coach verification enhances a coach’s credibility. It provides reassurance to athletes, parents, and organizations that the coach meets the necessary standards. Some tournaments, leagues, or organizations may require coach verification as part of their eligibility criteria. Having an NSID verified coach status, ensures compliance with requirements, making it easier to participate in such events.