NSID provides a comprehensive admin interface designed specifically for tournament and league directors. This portal empowers directors with the capability to directly refund payments to customers’ original payment methods swiftly and efficiently. Below, you’ll find a step-by-step guide detailing how a tournament or league director can seamlessly issue a refund to a customer:

INSTRUCTIONS:

1. On your tournament or league page click “Director Admin”.
2. Navigate to “Order Information” and then select “Orders.”
3. Use the search bar to locate the order by entering the customer’s name.
4. To access the order details, click on the eye icon.
5. Select “Edit” to make changes to the order.
6. Choose “Refund” to initiate the refund process.
7. Specify the refund amount and click on “Refund to Card” to complete the process.

IMPORTANT

Refunds typically require approximately 5-10 days to be processed and appear on the customer’s credit card statement. This timeframe allows for the banking institutions to process the transaction and update the account accordingly. We appreciate your patience during this period and assure you that we are committed to ensuring a smooth and timely refund process.